Privacy Policy

About Us
VigaHost.com Privacy Policy

VigaHost PRIVACY POLICY

Effective May 25, 2018

VigaHost is an information technology service provider. Headquartered in Lansing, Michigan, we provide web hosting solutions including dedicated servers and virtual private servers to our customers (“Services”). VigaHost has data center locations in Lansing, MI, Phoenix, AZ, and Amsterdam, NL.

VigaHost respects the privacy of every individual who visits vigahost.com (“Website”) and/or purchases its Services. This Privacy Policy is our commitment to transparency in communicating how VigaHost collects, uses, and discloses the information that is collected from you, the visitor of its website and/or customer as well as the choices you have with respect to the information.

SCOPE OF POLICY

This Privacy Policy applies to how we collect, use, and disclose information from the following individuals:

  • Customers – individuals who register, on their own or on behalf of an entity, to use VigaHost Services with the creation or administration of a VigaHost account.
  • Event/Marketing Participants – individuals who provide their information to VigaHost when they register for VigaHost webinars, subscribe to marketing material, participate in surveys or contests, or attend other VigaHost events.
  • Website Visitors – individuals who visit VigaHost’s Website and opt to provide contact information including an email address to receive communications from VigaHost. For purposes of this Privacy Policy, a Website Visitor does not include an individual who visits a website hosted by VigaHost but owned and operated by a VigaHost customer.

This Privacy Policy does not apply to a Customer’s website. Our Customers are responsible for the information they or their end users store in our hosting environment as well as compliance with applicable laws and regulations, and VigaHost’s terms related to the collection and storage or personal information.

INFORMATION WE COLLECT

Customers

VigaHost asks for your account information which includes your name, business name, email address, physical address, phone number, credit card and bank account information (stored directly with a third party processor), and website domain. By voluntarily providing VigaHost with your account information, you represent that you own and consent to our use of such personal data.

Event/Marketing Participants

VigaHost may ask for your name, email address, physical address, and phone number. Participation in events, surveys, contents, or subscribing to marketing material is voluntary and you may choose whether or not to participate and therefore disclose this personal data.

Website Visitors

At your option, VigaHost asks and may collect your name, email address, physical address, and phone number. In addition, we also collect information such as web server logs, internet protocol (IP) addresses, browser type, or other information as part of aggregated data.

COOKIES AND OTHER TRACKING TECHNOLOGIES

VigaHost uses cookies, beacons, tags, and other tracking technologies to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalize your search experience on our Website. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. To collect this information, a cookie, a standard feature of a website that allows us to store a small amount of data on your computer to allow our web servers to recognize you, may be set on your computer or device when you visit our Website. We may track your use across different websites and services. In some countries, including those in the European Economic Area ("EEA"), the information in this paragraph may be considered personal information under applicable data protection laws.

HOW WE USE YOUR INFORMATION

VigaHost uses the information it collects about you in the following ways:

  • To respond to any requests from you regarding sales and support.
  • To contact you regarding any agreements or accepted terms that you may have with VigaHost for the Services.
  • To provide you with marketing emails, special offers, advertising campaigns, or newsletters.
  • To provide you with information logs associated with the use of VigaHost’s Services.
  • To contact you regarding functionality changes to our Services or Website.
  • To develop new features and functionality to our Services and Website.
  • To collect payment and bill for our Services.
  • To help personalize searches.
  • To diagnose problems.
  • To find and prevent fraud.
  • To register your domain and IP address through ARIN (American Registry for Internet Numbers).
  • To carry out other purposes as disclosed to you through the Website, or found in terms or an agreement between you and VigaHost.
  • Process for other purposes for which we obtain your consent.

HOW WE SHARE INFORMATION

VigaHost shares the information it collects about you in the following ways:

  • Third Party Providers – VigaHost may share your information with third party providers that provide services on our behalf or resellers who provide VigaHost Services. These companies may assist with marketing support, processing credit card payments, content delivery, email, providing sales leads, and customer support. Third party providers may only process personal information pursuant to VigaHost’s instructions, and in compliance with the Privacy Policy and other applicable regulations (e.g. EU-US Privacy Shield framework).
  • Advertising - Based on the cookies and other tracking devices, we may work with advertising companies to display ads that may be of interest to you.
  • Business Transactions – To provide information to a third party in the event of any disposition of all or any portion of our business (e.g. reorganization, sale, assignment, bankruptcy).
  • Aggregated or De-identified Data - We may disclose or use aggregated or de-identified information with third party providers for research purposes relating to our Services.
  • As Required by Law or Similar Investigations - To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. VigaHost may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
  • Safety - We may disclose your information to protect and defend the safety of VigaHost in connection with investigating and preventing fraud or security issues.
  • Consent - VigaHost may share your information with your consent.

YOUR CHOICES

You may unsubscribe from receiving promotional or marketing emails from VigaHost at any time by using the “unsubscribe” link in the email received, or by emailing us at support@vigahost.com. As outlined in the Section, Cookies and other Tracking Technologies, you can also control your cookie settings.

With respect to your account information, you may update, correct or delete information that you provided to us by logging into your VigaHost account or contacting us at support@vigahost.com.

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

For individuals in the EEA, VigaHost’s legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. VigaHost will process personal information from you where, a) we have your consent to do so, b) where processing is necessary for VigaHost to perform Services pursuant to an agreement, or c) where processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information, or may otherwise need the personal information to protect your vital interests or those of another person. At any time, you have the right to withdraw or decline consent. If you do not provide the requested information, VigaHost will not be able to perform Services for you. Also, you have the right to object where we rely on our legitimate interests to process your personal information.

INTERNATIONAL TRANSFERS

VigaHost is a US company and stores your information in its data centers in the United States or, in limited cases, in the Netherlands. VigaHost may transfer your personal information to countries other than the country in which you live. Whenever VigaHost transfers personal information originating from the EEA or Switzerland to other countries not deemed adequate under applicable data protection law, it will do so on the basis of the Privacy Shield Frameworks or EU Standard Contractual Clauses.

To comply with European Union and Swiss data protection laws, VigaHost self-certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield, as administered by the U.S. Department of Commerce. These frameworks were created to enable companies to comply with data protection requirements when transferring personal information from the EEA and Switzerland to the United States. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Frameworks, the Privacy Shield Frameworks shall govern.

DATA SUBJECT RIGHTS

Individuals located in the EEA may have additional statutory rights available to them with respect to their personal information, including the right to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please email  privacy@vigahost.com and we will respond within thirty (30) days. VigaHost will need to verify that the individual is inquiring about his/her own information before we can assist with the request.

We will comply with such requests to the extent legally required by applicable law or the EU-US or Swiss-US Privacy Shield. For EU individuals, you also have the right to lodge a complaint with the supervisory authority.

CHILDREN

Our Website and/or Services is not directed at children and our services are designed for businesses. We do not knowingly collect information from or about children under 13 years of age, and use of our services by children under 13 years of age is forbidden.

CHANGES TO PRIVACY POLICY

VigaHost reserves the right to modify this Privacy Policy at any time, however, should we change the Privacy Policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. If you disagree with the changes, you may terminate your Services.

CONTACT US

If you have any questions or concerns over this Privacy Policy, or wish to exercise any of your statutory rights, please contact us at:

VigaHost, LLC Privacy Matters
c/o VigaHost, LLC
Attn: Director of Security
2703 Ena Drive
Lansing, MI 48917
USA
Email – privacy@vigahost.com

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